I had an excellent experience with the Sixt Venice Beach branch. During my trip, the air conditioning in my BMW X7 M60 stopped working, which was quite inconvenient, especially in the California heat.
I arrived at the branch without a prior appointment and explained the issue. The staff handled eve... read more
I had an excellent experience with the Sixt Venice Beach branch. During my trip, the air conditioning in my BMW X7 M60 stopped working, which was quite inconvenient, especially in the California heat.
I arrived at the branch without a prior appointment and explained the issue. The staff handled everything professionally and efficiently. To my pleasant surprise, they were able to exchange the vehicle immediately and provided me with another BMW X7 M60 with a fully functioning air conditioning system.
I really appreciated the quick, friendly, and customer oriented service. Thank you to the entire team for resolving the issue so smoothly and allowing me to continue my trip without any hassle. Highly recommended!
Had a confirmed 4:00pm reservation at Sixt Venice, CA on Jan 20, 2026 and arrived by taxi at 3:59pm. The employee (Patrick B) immediately said I “should not have been able to make the reservation,” then told me the car I reserved was unavailable.
I was offered a different vehicle but told I’d have ... read more
Had a confirmed 4:00pm reservation at Sixt Venice, CA on Jan 20, 2026 and arrived by taxi at 3:59pm. The employee (Patrick B) immediately said I “should not have been able to make the reservation,” then told me the car I reserved was unavailable.
I was offered a different vehicle but told I’d have to pay an extra $20+ per day because it was an “upgrade,” even though Sixt could not honor the original reservation. When I calmly explained that I should not be charged more for Sixt’s error and said I would take the car and contact customer service afterward, the employee refused to help me, said the location was closed, and told me to leave—at 4:04pm.
I was left without a car during rush hour and was late picking up my two kids from school. I was never rude or disrespectful at any point.
Shocking lack of customer service. I would not recommend this location.
I usually rent from the Santa Monica branch, but tried this Venice location for the first time and had an absolutely flawless experience. The staff here was amazing and incredibly friendly from start to finish. The BMW I received was super new, completely spotless, and neat inside and out. The entir... read more
I usually rent from the Santa Monica branch, but tried this Venice location for the first time and had an absolutely flawless experience. The staff here was amazing and incredibly friendly from start to finish. The BMW I received was super new, completely spotless, and neat inside and out. The entire process was incredibly smooth and efficient. I highly recommend this location!
Would never rent a car from here again. Absolute scammers. They will make false claims about damages, you have been warned. I am not the first.
I rented a Toyota Corolla, which of course they didn't have when I showed up, on time. They gave me a 60,000km Mazda MX50 SUV instead, which I wasn't happy... read more
Would never rent a car from here again. Absolute scammers. They will make false claims about damages, you have been warned. I am not the first.
I rented a Toyota Corolla, which of course they didn't have when I showed up, on time. They gave me a 60,000km Mazda MX50 SUV instead, which I wasn't happy with because of the worse fuel economy. The one employee I spoke with said I could check back the next day to possibly grab a Corolla, but when I stopped by the next day another employee said they had no Corollas coming back in the next couple of days even. Great.
After returning the vehicle, I was sent a claim by them saying the window had a chip in it. On their own damage report when I got the vehicle there were FOUR window chips AND cracks already recorded in the 60k km car as well as at least 10 other previous scratches. I went online to see the photo they took of the so called chip, and what a surprise, the picture did not load. After emailing headquarters, even they agreed it was weird and said they would speak with this location about it.
On a final note, I accidentally left my Raybans in the vehicle, and what a surprise they just ignored my lost and found request. Hope the employee that took them likes them.
Never again.
Had a great experience renting my car thanks to amazing Tradessa who helped me through the whole process. She was so kind, patient, and professional, and made everything easy and stress-free. Truly excellent customer service — thank you so much for your help!
