If I could give a 10 stars, I would. I’ve been renting from midway a little over a year and Ernesto has always helped me with my rental and he has great customer service. He is very knowledgeable on what he works. He always tries to give you the best deals possible. This company has a gem with him. ... read more
If I could give a 10 stars, I would. I’ve been renting from midway a little over a year and Ernesto has always helped me with my rental and he has great customer service. He is very knowledgeable on what he works. He always tries to give you the best deals possible. This company has a gem with him. Thank you Ernesto and midway for all these months. For sure I will recommend this car rental and will keep coming back.
⭐️⭐️⭐️⭐️⭐️ Exceptional Humanity & Professionalism – Noel at Midway Santa Ana
I rarely write reviews, but I felt compelled to share this experience because what Noel provided today went far beyond customer service.
I came in after a horrible accident, shaken and emotionally exhausted. From the very... read more
⭐️⭐️⭐️⭐️⭐️ Exceptional Humanity & Professionalism – Noel at Midway Santa Ana
I rarely write reviews, but I felt compelled to share this experience because what Noel provided today went far beyond customer service.
I came in after a horrible accident, shaken and emotionally exhausted. From the very beginning, Noel was calm, kind, and incredibly professional, and his demeanor alone brought me to tears — in the best way. He offered reassurance, patience, and genuine human compassion at a moment when it truly mattered.
Noel handled everything seamlessly, including my ADA accommodations, with respect, attentiveness, and care. He never rushed me, never minimized my situation, and never treated me like a problem to be solved. Instead, he treated me like a person.
I’ve worked with Enterprise many times, and they’ve always been good — but the level of empathy, expertise, and dedication Noel demonstrated was on another level entirely. This is the kind of service that builds real trust and lasting loyalty.
Employees like Noel elevate a company’s reputation. He is an asset to Midway Car Rental and absolutely deserves recognition from management for the professionalism, compassion, and leadership he shows every day.
Thank you, Noel. You made an incredibly difficult day better, and I won’t forget it
“Huge thanks to Noel Mayor at Midway Car Rental! Noel was professional, friendly, and incredibly helpful from start to finish. He made the process smooth and stress-free, answered all my questions, and made sure everything was set up perfectly. Great customer service—highly recommend asking for Noel... read more
“Huge thanks to Noel Mayor at Midway Car Rental! Noel was professional, friendly, and incredibly helpful from start to finish. He made the process smooth and stress-free, answered all my questions, and made sure everything was set up perfectly. Great customer service—highly recommend asking for Noel!”