Andrew Bower

7 years ago

What a terrible rental car experience! First of all, the car interior was absolutely filthy. The car interior was beyond unacceptable. Stains everywhere on the inside, pet hair and a cigarette burn on the seats. We actually had to purchase towels to sit on because it was so disgusting. Not to menti... read more What a terrible rental car experience! First of all, the car interior was absolutely filthy. The car interior was beyond unacceptable. Stains everywhere on the inside, pet hair and a cigarette burn on the seats. We actually had to purchase towels to sit on because it was so disgusting. Not to mention, they ran my payment on the wrong card and in order to get it resolved, I had to deal with an impatient, rude attendant by the name of Thomas that was beyond unprofessional. He said I would have to call back tomorrow and I said "no, you'll have to fix it now." He said to me flippantly "fine, you're going to have to wait awhile.. Take a seat here." Then, proceeded to wait on another customer. When I got up and asked if he was taking care of my situation (the Enterprise caused) he said "he was accommodating the customer in line." I told him he needed to resolve my issue first, he told me he was working on it. I said "nice customer service" and he quipped "what?" I repeated myself to make sure he heard and told him "you need to calm down now." Absolutely, unacceptable experience on all levels. I would give zero stars if I could.

Theresa L

4 years ago

I only rent from Enterprise but this location is by far the worse. I would go with another company if renting from SAN airport. First off the line was ridiculously long. After you wait on the 1st line to check in, you then wait on a 2nd line to get a car. Turn on the kiosks!! Under any circumstance... read more I only rent from Enterprise but this location is by far the worse. I would go with another company if renting from SAN airport. First off the line was ridiculously long. After you wait on the 1st line to check in, you then wait on a 2nd line to get a car. Turn on the kiosks!! Under any circumstances DO NOT TAKE the Chevy Spark in the pic for this review. This car is unsafe and it an accident waiting to happen. We drove to the hotel after getting this car to drop off our bags. The parking spot at the hotel was on a slight incline. When I put the car in reserve, the transmission jumped and not only did the car not go in reverse, it kept going forward. Luckily there was a concrete parking bump in front or else we would have hit the gate. This happened again a few hours later on the same of getting the car. We were at a drive thru and the car just stopped even though it was in drive. Had to shut off the car and turn on. Also we then noticed that the back seat was missing a seat belt buckle. A SEAT BELT BUCKLE?!?! Are you for real?

J G

4 months ago

Really bad experience here. As a 5 year enterprise plus customer, I’m super saddened that I just wasted so much money on these incompetent people. Would not recommend in the slightest.

CIVIL DISOBEDIENCE

5 years ago

I travelled all the way from Arizona to rent a specialty car at the airport, although due to COVID, their stock was depleted. A potential major derailing. The female representative made things right by honoring the original contract and making a call to the neighboring office where the vehicle was ... read more I travelled all the way from Arizona to rent a specialty car at the airport, although due to COVID, their stock was depleted. A potential major derailing. The female representative made things right by honoring the original contract and making a call to the neighboring office where the vehicle was in stock. The display of integrity on her part was spectacular. I will happily return and am glad to subsidize Enterprise's future business.

David Hampshire

8 years ago

Ford Explorer rented to me with defective front tires from Enterprise San Diego Airport. Took 2 hours and 2 trips to Enterprise Palm Desert to convince them to exchange the vehicle and/or tires. I don't understand how this vehicle was rented out in the first place. Extremely disappointing and a v... read more Ford Explorer rented to me with defective front tires from Enterprise San Diego Airport. Took 2 hours and 2 trips to Enterprise Palm Desert to convince them to exchange the vehicle and/or tires. I don't understand how this vehicle was rented out in the first place. Extremely disappointing and a very real safety issue.