Gerard Almon

3 months ago

Really friendly staff. Offer pickup and delivery to the airport as well. Booking and collection was seamless and easy. Can definitely recommend

Samm Avila

5 months ago

Rex car rental saved our honeymoon! We originally had booked our flight to LA with a different rental car company and we paid for everything in advance. I had received an email from them that was a ‘what you’ll need at check in’ and that we had to provide a debit card OR credit card at check in for... read more Rex car rental saved our honeymoon! We originally had booked our flight to LA with a different rental car company and we paid for everything in advance. I had received an email from them that was a ‘what you’ll need at check in’ and that we had to provide a debit card OR credit card at check in for our car reservation. When we arrived in LA, we waited over an hour in line at this rental car company just to be denied our reservation for not providing a credit card ??? I was floored… I told her about the email I received that didn’t say anything about ‘only credit cards’. I told her that I already paid in advance for this reservation with my debit card AND I was giving her the same card I booked the reservation with… she would hardly look at me, she was so cold to us and would not accept it or refund it. I was absolutely devastated. We were stranded for hours in LA before we found Rex. They were very nice and understanding of our situation, fast service, super helpful and very affordable. They even gave us a ride back to the airport as well! We will be going straight to them during any of our visits to LA in the future!

Is that CeCe

3 months ago

Rex Rental cars is a life saver!! Flew from the east coast to Cali for a work trip and was having trouble with my original car rental company due to my age. Rex was able to pick me up from my destination and give me a rental car the same day no hassle and very efficient. If I’m ever back in Cali I ... read more Rex Rental cars is a life saver!! Flew from the east coast to Cali for a work trip and was having trouble with my original car rental company due to my age. Rex was able to pick me up from my destination and give me a rental car the same day no hassle and very efficient. If I’m ever back in Cali I will choose Rex every time

Sacademics

5 months ago

My only go- to when in LA!! Nobody does it like Max, Matt and team at Rex especially for white glove, reliable service. I come back in town a lot, sometimes with less than a day notice depending on my schedule and have been working with them over a year. They make literal magic happen even on a Frid... read more My only go- to when in LA!! Nobody does it like Max, Matt and team at Rex especially for white glove, reliable service. I come back in town a lot, sometimes with less than a day notice depending on my schedule and have been working with them over a year. They make literal magic happen even on a Friday night to pull something together then make it as easy, quick and discreet as possible for me to drop it off even if they’re closed. And they are the kindest, most professional group. Absolute a-team.

cliff gardner

7 months ago

This car rental company charged me for a toll road in a city I wasn’t even in — and at a time when I didn’t have the car. This is an incredibly unethical business; I strongly advise against renting from them. When I disputed the charge, they eventually removed it, but only after I contacted the toll... read more This car rental company charged me for a toll road in a city I wasn’t even in — and at a time when I didn’t have the car. This is an incredibly unethical business; I strongly advise against renting from them. When I disputed the charge, they eventually removed it, but only after I contacted the toll company myself to confirm that I couldn’t have been responsible for the toll. Another major issue: I was charged over $250 for a one-day rental. I filed a complaint about this and specifically asked whether the cost would be prorated if I returned the car early. I was told yes, but when I returned it early, the amount was not adjusted. On top of that, they charged my credit card twice for $500, which they later admitted was a mistake — but it was highly unprofessional and felt suspicious. They also refused to rent me a car unless I had liability insurance. When I later rented from another company, they only required proof of insurance if I used my own policy. Overall, the entire experience felt unnecessarily difficult and, frankly, biased. I believe racial bias may have played a role in how I was treated. I disputed the charges through my credit card company, but unfortunately, I lost the case.