I always rent a car here.
This time the staff Trenell he was awesome,nice , quick.
He made my trip.
He did everything before I asked.
So it was really really quick process.
And he was so kind.
I was needed visit again for add additional driver.
When I visit again the office he saw me and he g... read more
I always rent a car here.
This time the staff Trenell he was awesome,nice , quick.
He made my trip.
He did everything before I asked.
So it was really really quick process.
And he was so kind.
I was needed visit again for add additional driver.
When I visit again the office he saw me and he got me. He is soooooooo nice.
Thank you Trenell you made my trip
The car was white Mercedes E350
Wow so nice car..... I love it.
And it was white color exactly what I want.
Thank you so much.
Always I feel like buying stuff at luxury store. There is other rental company who loved yellow. I guess you got that.
They always ruin my trip.
But Sixt always make my trip. I love it.
Thank you again
Very friendly and helpful staff, was very happy with the car that I picked up and had a great experience driving in LA for the first time, would 100% use SIXT again!
I had a reservation for a 10:30 AM pickup at the Sixt location in Beverly Hills for a sedan, a Volkswagen Jetta or something similar. When I arrived, Amber at the front desk informed me that the only car available was a Ford Mustang convertible with no roof, which I could not agree to take since I n... read more
I had a reservation for a 10:30 AM pickup at the Sixt location in Beverly Hills for a sedan, a Volkswagen Jetta or something similar. When I arrived, Amber at the front desk informed me that the only car available was a Ford Mustang convertible with no roof, which I could not agree to take since I needed to drive the car into Joshua Tree National Park from LA. She offered the only other option on the lot, which was a minivan. The receipt noted a “smoke smell,” so I asked Amber directly whether the car smelled like smoke. She reassured me that it had been fully cleaned and did not smell. I emphasized that I could not take a car with any smoke odor. When I asked if there were truly no other cars, she mentioned a recently returned Volkswagen, but said it was reserved for someone else. I pointed out that I had also reserved a specific type of car weeks in advance, and asked why that customer’s reservation was honored but mine wasn’t. She acknowledged the discrepancy and mentioned unpredictable returns and extensions. After about 45 minutes, the minivan finally arrived, and it reeked. It smelled awful, was not in good condition, and definitely didn't seem to have been cleaned the way she claimed. I told Amber she needed to smell it herself because I could not take that vehicle. Eventually, another staff member was able to magically find a different car, a Volvo SUV that suddenly became available. At that point, I had already been there for about an hour, was running late for another commitment, and just agreed to take it so I could finally leave. Only later did I realize the car didn’t even have a full tank of gas, despite my emailed rental agreement showing that it did. I was already behind schedule, and didn't have time for an unplanned fuel stop. Overall, really poor customer service, long wait times, and misleading information.
Angelo is a very good receptionist. He was friendly and clearly explained the current condition of the car. He quickly helped me pick up the car and all the services. I was very satisfied. I recommend everyone to rent a car here.
I had a car booked with Sixt and called a week in advance to confirm availability. During that call, I asked three separate times whether I would have a car at pickup even though I had not received a confirmation email and was reassured each time that I would. I was told that if the exact make and m... read more
I had a car booked with Sixt and called a week in advance to confirm availability. During that call, I asked three separate times whether I would have a car at pickup even though I had not received a confirmation email and was reassured each time that I would. I was told that if the exact make and model wasn’t available, a similar vehicle would be provided.
Despite this, the booking was cancelled minutes before pickup while on my way to the office. Calls are recorded and I provided the case number, but Sixt head office has refused to take responsibility or offer meaningful compensation, offering only $15.
Cancelling at the last possible moment after providing repeated reassurance left me with no reasonable alternative and caused unnecessary disruption. I would not rely on verbal confirmation from Sixt, even when explicitly given…..
Response to below.
Thank you for the response but I have to say it does feel like a generic template response not addressing any of the issues and short falls or even picking up the phone to have a chat.
To confirm I did raise this already with head office with an unsatisfactory response. And the situation was not just an inconvenience as you put but had a significant financial impact and lost day of planned activities on a holiday with young kids.
