I am a loyal SIXT customer who rents from this branch and other SIXT locations across LA and Vail several times a year. I previously left a 5-star review for this same Beverly Hills branch. Not anymore.
I rented a Ford Explorer in May 2026. At pickup I recorded a full walk-around video, as I always... read more
I am a loyal SIXT customer who rents from this branch and other SIXT locations across LA and Vail several times a year. I previously left a 5-star review for this same Beverly Hills branch. Not anymore.
I rented a Ford Explorer in May 2026. At pickup I recorded a full walk-around video, as I always do. At return I specifically requested an inspection and waited until a staff member was available. They inspected the car and confirmed no new damages. The vehicle was accepted back without any issues.
Days later I received an email accusing me of a stone chip with a crack on the windscreen. I had to submit a formal statement and supporting evidence, including the pickup video that clearly shows the exact same chip already present before I drove the car off the lot. Now I am waiting to see whether SIXT accepts my evidence or tries to charge me for damage their own staff missed on a previous return. The stress this creates for a returning customer who did everything right is unacceptable.
Zero professionalism, zero accountability. Go with Enterprise instead. They have a published Damage Evaluator that defines a clear threshold for what counts as chargeable damage, and minor scratches or chips below that threshold are not treated as the customer’s financial responsibility, even without additional insurance. That is what a real customer-first policy looks like. I have never had this kind of problem with Enterprise.
Always film your walk-around at pickup. Do not rely on the staff inspection at return to protect you.
I always rent a car here.
This time the staff Trenell he was awesome,nice , quick.
He made my trip.
He did everything before I asked.
So it was really really quick process.
And he was so kind.
I was needed visit again for add additional driver.
When I visit again the office he saw me and he g... read more
I always rent a car here.
This time the staff Trenell he was awesome,nice , quick.
He made my trip.
He did everything before I asked.
So it was really really quick process.
And he was so kind.
I was needed visit again for add additional driver.
When I visit again the office he saw me and he got me. He is soooooooo nice.
Thank you Trenell you made my trip
The car was white Mercedes E350
Wow so nice car..... I love it.
And it was white color exactly what I want.
Thank you so much.
Always I feel like buying stuff at luxury store. There is other rental company who loved yellow. I guess you got that.
They always ruin my trip.
But Sixt always make my trip. I love it.
Thank you again
Fernando is an amazing employee and consistently provides exceptional customer service. Recently, I witnessed him handle a very irate and disrespectful customer with remarkable professionalism, patience, and grace. Despite the challenging situation, he remained calm, respectful, and focused on helpi... read more
Fernando is an amazing employee and consistently provides exceptional customer service. Recently, I witnessed him handle a very irate and disrespectful customer with remarkable professionalism, patience, and grace. Despite the challenging situation, he remained calm, respectful, and focused on helping the customer, which was truly impressive to see.
Every time I visit this location and Fernando is working, I know I will receive excellent service. He is always friendly, knowledgeable, and willing to go above and beyond to assist customers. Employees like Fernando make a positive difference in the overall customer experience and are a great representation of the company.
Thank you for all that you do, Fernando! Your hard work, professionalism, and dedication do not go unnoticed and are greatly appreciated.
We had booked a BMW 3 Series, but were initially offered a vehicle without navigation. As visitors from Europe, having a car with navigation in Los Angeles was absolutely essential for us, so I insisted on receiving the type of vehicle we had originally reserved.
We were then offered a BMW X2 with t... read more
We had booked a BMW 3 Series, but were initially offered a vehicle without navigation. As visitors from Europe, having a car with navigation in Los Angeles was absolutely essential for us, so I insisted on receiving the type of vehicle we had originally reserved.
We were then offered a BMW X2 with the desired navigation system for an additional upgrade fee of $150 for 10 days, which we found reasonable. The employee was very friendly, and the vehicle we ultimately received was relatively new, clean, and fully met our expectations.
After reading some reviews about potential car shortages on-site, I booked two cars just to be safe. However, both cars were available when I arrived, and I ended up choosing the BMW 3 Series.
The entire check-in and pickup process was incredibly smooth. Amber at the front desk was extremely helpfu... read more
After reading some reviews about potential car shortages on-site, I booked two cars just to be safe. However, both cars were available when I arrived, and I ended up choosing the BMW 3 Series.
The entire check-in and pickup process was incredibly smooth. Amber at the front desk was extremely helpful and provided excellent customer service. I also loved how clearly the vehicle's pre-existing damage history was listed in the Sixt app. Dropping off the car was just as seamless.
This is a great place to rent a BMW at a very reasonable price. I will definitely use Sixt again in the future. Huge thanks to Amber for all her assistance!
