John Hekimyan

a year ago

I’m very disappointed with the customer service I received. I booked a vehicle a month in advance, only to be told on the day of my reservation that the vehicle I reserved was not available. The only alternative offered was $500 more than my original reservation. What is the point of making a reser... read more I’m very disappointed with the customer service I received. I booked a vehicle a month in advance, only to be told on the day of my reservation that the vehicle I reserved was not available. The only alternative offered was $500 more than my original reservation. What is the point of making a reservation if it's not honored? This experience was incredibly frustrating and inconvenient, and I expect better from Enterprise.

Michael Zak

8 years ago

I didn't actually rent from the Exotic Collection, but from the regular Enterprise and they are fantastic. The entire team is awesome, though one employee, Thea, is quite the standout. Thea even stayed late to make sure that I was able to pick up my rental. She gets 6 stars for going above and beyon... read more I didn't actually rent from the Exotic Collection, but from the regular Enterprise and they are fantastic. The entire team is awesome, though one employee, Thea, is quite the standout. Thea even stayed late to make sure that I was able to pick up my rental. She gets 6 stars for going above and beyond! Thanks for the wonderful service over the years! -Zak

Abraham Maz

7 years ago

The Manager at Encino location( white guy with reddish hair and goatee) was the worst person I ever had to deal with. Seriously, the worst experience I ever had at a car rental place. I went there to renew a rental monthly contract which is a simple procedure, but I truly regretted every second I wa... read more The Manager at Encino location( white guy with reddish hair and goatee) was the worst person I ever had to deal with. Seriously, the worst experience I ever had at a car rental place. I went there to renew a rental monthly contract which is a simple procedure, but I truly regretted every second I was there. First he closed my contract instead of renewing the old one because I had a good rate and he decided that he wanted to charge me a 100$ more per week and he said that I can do nothing about it. And he threatened me that either sign the new contract or return the mini van which had my bike, surfboard, baby seat and other baby toys, which means either pay what he wanted me to pay or have all that stuff with me included on the side of the road. When I declined, he threatened me and he said he will call the cops on me and reported stolen. I couldn’t believe I was hearing this stuff. I rent cars from Enterprise months at a time ( months a year) for few years now. And this lowlife had audacity to treat me like that. I’m in shock still and it’s been 2 days. I think he was an undercover racist or something . I m so disgusted by his behavior. He was lucky I’m older now... he truly deserves a beating. He did ruin my mood.

Ellaine Feliciano

8 years ago

Everyone is so wonderful at Enterprise, I've been renting there for years and have never had any problems getting a car even when it's on a last minute request. Mollie, Thea and Jason are awesome!

Jeff Shaffer

9 years ago

I was in an accident and was referred toHertz by my ins company. I contacted them and they would NOT rent me an exotic car unless I was from another state. ( DUMB ) So I did some research and found exotic enterprise. I called and was greeted by a very nice man. Within 10 mins I had a reservation f... read more I was in an accident and was referred toHertz by my ins company. I contacted them and they would NOT rent me an exotic car unless I was from another state. ( DUMB ) So I did some research and found exotic enterprise. I called and was greeted by a very nice man. Within 10 mins I had a reservation for the same day. The car I got ( 2016 Stingray Corvette ) over heated on me and I contacted them and they offered to come swap out car or uber me back to their location so I could get into another vehicle. Long story short Brittany helped me out beyond all my expectations of any companies costumer service and deducted almost $300.00 off my bill and was so professional about how she handled the unfortunate mishap. I can't imagine EVER going to rent from any other place. This location gets 10/10 stars from me. I have already referred a friend to this store and she called me after and said she was super happy with how quick and easy they made her experience and she said she would definetly use them for future rentals. Same as me. Thanks Brittany.